Get Spice Terms of trade

Disclaimer

We reserve the right to decline to fulfill order requests if we are unable to obtain the ordered items from our suppliers.

In the case that we cannot fulfil an order, Gets Spice will refund the full amount (involved) directly to your credit/debit card.

Special offers and sale items are valid while stocks last.

Prices may be updated as and when required due to exchange rate fluctuations. Currency exchange rate is calculated from
rates published on www.ft.com (Financial Times) and are updated to reflect major changes.

Refunds

You have the right to cancel an order within 30 days of receiving the goods. If you cancel an order please send an email to sales@getspice.com and return the goods unopened whereupon we refund the credit/debit card account used to make the payment.

Currencies accepted

We are able to take payment in UK Pounds (Sterling), US Dollars & Euros.

Payment Methods

We only accept payment by credit or debit card.

Cards Accepted

We are able to take payment from the following credit/debit cards: VISA, Mastercard, DELTA, Switch and Solo.

Minimum order

£10.00 (UK), $15.50 (USA & Canada), €15.00 (Eurozone), excluding postage and packaging (Shipping).

Delivery

We use the Royal Mail Parcelforce service for UK deliveries and the Royal Mail Airmail service for delivery to the following
countries: Austria, Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, Netherlands, Portugal,
Spain, Sweden, Canada and the USA.

We endeavour to deliver orders to all the geographical locations listed above, however in certain instances the cost of postage
can be prohibitively high and hence we will be unable to fulfill the order. If this happens we will promptly refund the order in full.

We do not deliver to other countries at present because of the requirement to obtain a customs document.

We endeavour to dispatch all orders within 2 working days (a working day is 09.00-17.30 UK time Monday to Friday excluding
official holidays). The timing of arrival of your order then depends on the efficiency of the carriers concerned.

Once an order is posted, it is up to the postal carriers to deliver to the customer on time. In certain circumstances, e.g. a postal strike, it is possible that an order will be delayed.

Cost Of Delivery

The Shipping Cost (Post & Packaging) covers the cost of packaging and the delivery charge and does not include an element
of profit.

Confidentiality

We do not pass customer's details to 3rd parties other than those engaged in the payment process i.e. our Payment Service
Provider Protx who in turn contact your Credit card company to verify your details.

Get Spice Ltd does not have access to your credit card number since this is sent directly to Protx.

Our shoppping cart requires a cookie (a text file stored on the customer's computer) that holds information about the order.
It expires after 1 hour. The only information we use is the information you send us about the order.

Health & Safety

Our packing will state if nuts or traces of nuts may be present in the product. We rely on our suppliers to label the packaging
correctly.

Tax

Value Added Tax (VAT) is charged in accordance with UK Tax regulations.

Where VAT is applicable it is charged at the rate of 17.5% which is included in the price displayed on the website.

Law

Get Spice is run as part of the Brighton Enterprise partnership


	Get Spice Terms of trade

	Disclaimer We reserve the right to decline to fulfill order requests if we are unable to obtain the ordered items from our suppliers. In the case that we cannot fulfil an order, Gets Spice will refund the full amount (involved) directly to your credit/debit card. Special offers and sale items are valid while stocks last. Prices may be updated as and when required due to exchange rate fluctuations. Currency exchange rate is calculated from rates published on www.ft.com (Financial Times) and are updated to reflect major changes.

	Refunds You have the right to cancel an order within 30 days of receiving the goods. If you cancel an order please send an email to sales@getspice.com and return the goods unopened whereupon we refund the credit/debit card account used to make the payment.

	Currencies accepted We are able to take payment in UK Pounds (Sterling), US Dollars & Euros.

	Payment Methods We only accept payment by credit or debit card.

	Cards Accepted We are able to take payment from the following credit/debit cards: VISA, Mastercard, DELTA, Switch and Solo.

	Minimum order £10.00 (UK), $15.50 (USA & Canada), €15.00 (Eurozone), excluding postage and packaging (Shipping).

	Delivery We use the Royal Mail Parcelforce service for UK deliveries and the Royal Mail Airmail service for delivery to the following countries: Austria, Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, Netherlands, Portugal, Spain, Sweden, Canada and the USA. We endeavour to deliver orders to all the geographical locations listed above, however in certain instances the cost of postage can be prohibitively high and hence we will be unable to fulfill the order. If this happens we will promptly refund the order in full. We do not deliver to other countries at present because of the requirement to obtain a customs document. We endeavour to dispatch all orders within 2 working days (a working day is 09.00-17.30 UK time Monday to Friday excluding official holidays). The timing of arrival of your order then depends on the efficiency of the carriers concerned. Once an order is posted, it is up to the postal carriers to deliver to the customer on time. In certain circumstances, e.g. a postal strike, it is possible that an order will be delayed.

	Cost Of Delivery The Shipping Cost (Post & Packaging) covers the cost of packaging and the delivery charge and does not include an element of profit.

	Confidentiality We do not pass customer's details to 3rd parties other than those engaged in the payment process i.e. our Payment Service Provider Protx who in turn contact your Credit card company to verify your details. Get Spice Ltd does not have access to your credit card number since this is sent directly to Protx. Our shoppping cart requires a cookie (a text file stored on the customer's computer) that holds information about the order. It expires after 1 hour. The only information we use is the information you send us about the order.

	Health & Safety Our packing will state if nuts or traces of nuts may be present in the product. We rely on our suppliers to label the packaging correctly.

	Tax Value Added Tax (VAT) is charged in accordance with UK Tax regulations. Where VAT is applicable it is charged at the rate of 17.5% which is included in the price displayed on the website.

	Law Get Spice is run as part of the Brighton Enterprise partnership

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